PG&E, SCE, and SDG&E Propose Customer Reliability Report Template in Resiliency Rulemaking

PG&E, SCE, and SDG&E jointly filed a proposed Customer Reliability Report template and data schema in the CPUC's Safety, Reliability and Resiliency of Electrical Distribution Systems docket (R.24-05-023) to standardize how customer outage experience is reported across utilities. The proposal responds to an ALJ ruling and is intended to improve transparency and consistency while aligning new reporting requirements with existing CPUC and Energy Safety frameworks, rather than creating duplicative obligations.

The IOUs recommend annual reporting to ensure data accuracy and verification, request additional lead time before the first report is due, and raise concerns about certain requirements (particularly overhead versus underground designations), arguing they may not yield meaningful insights.

The proposed template focuses on outage notifications, prevention and restoration practices, and reliability metrics such as "Customers Experiencing Multiple Interruptions" and "Customer Experiencing Long-Interruption Duration"), with customer- and outage-level data designed to integrate with existing Office of Energy Infrastructure Safety (OEIS) wildfire mitigation reporting.

INSTANT ANALYSIS: This filing is an effort by the investor-owned utilities to define the scope and limits of customer-level reliability oversight. The utilities push for annual reporting and alignment with OEIS wildfire datasets. They also challenge data requirements they see as low-value, such as simple overhead/underground labels. The apparent objective is to keep the new reporting framework bounded and auditable, rather than opening the door to ongoing, meter-level performance scrutiny with downstream enforcement or ratemaking consequences.